Shipping & Delivery Policy

Seller: LUCRATIVE IT (PTY) LTD (trading as LucrativeIT)

Registration number: 2026/530452/07

Registered office / domicilium: 135 Stoneridge Drive, Edenvale, Gauteng, 1609, South Africa

Email: info@lucrativeit.co.za

Website: https://lucrativeit.co.za

Effective date: 20 July 2026

Read with our Terms & Conditions and Refund & Returns Policy.

1. Delivery area

Republic of South Africa only, unless agreed in writing.

2. Couriers

We use reputable third-party couriers (including BobGo-connected carriers where configured). Providers may vary by destination and service.

3. When we dispatch

Orders normally process only after:

• payment has cleared;
• stock is confirmed with our authorised distributor/supplier;
• any fraud checks are complete.

Custom/special-order systems may need extra build/test time before dispatch.

4. Timeframes

Typical delivery after dispatch is about 3–7 working days, longer for regional/remote areas, subject to stock and courier capacity. Estimates are not guarantees.

5. Charges

Shipping is calculated by destination, size/weight, and courier rates, and is shown at checkout (or quoted) before you finalise.

6. Address requirements

Provide a complete physical street address, recipient name, and active phone number. Do not use a P.O. Box or PostNet suite. Incorrect addresses may cause delays and extra courier charges for your account. Use the correct postal code.

7. Receiving goods

Have someone available to check and sign. Couriers may not always call ahead. Collection windows are typically weekday business hours excluding public holidays.

8. Backorders

If distributor stock is unavailable, we may offer backorder, a substitute, or cancellation/refund of the affected line.

9. Failed deliveries

If nobody is available or the address is wrong, the courier may reattempt or return the parcel. Extra costs from incorrect customer information may be for your account.

10. Inspection

Inspect promptly. For damaged packaging, photograph and notify us within 24 hours. For DOA/non-functioning goods, notify within 7 days.

11. Risk and ownership

Ownership passes on full payment. Risk generally passes on successful delivery to your nominated address.

12. Refusals

Do not refuse delivery unless we instruct you to; unarranged refusals can delay resolution and add cost.

13. Force majeure

We are not liable for delays beyond reasonable control (weather, strikes, courier disruption, supplier failure, etc.).

14. Contact

info@lucrativeit.co.za — quote your order/invoice number.